Frequently Asked Questions
The highest quality work comes from high-resolution, or “press quality” PDF files. Your design team should easily have the ability to export their work in this format. Your print file should also have all fonts embedded into the document, or uploaded alongside your design file.
Your computer screen can play tricks on your eyes. An image file at a lower dpi can look great on your computer, but unless the image is at least 300 dpi, you stand to get blurry or poor results on the final print.
A design with proper bleed settings helps give your item that edge to edge, complete coverage. For most projects, we recommend a bleed of .125”, but it might help to consult with our team on any unusual project. Crop or trim marks help our team know where a cut should be made, and should also be included in the document.
We have the software and expertise to modify an existing art file and update it with the latest information. In order to make edits, it is helpful to receive the entire project file and associated images or fonts included.
Our standard lead times are listed on each product (typically 3 – 5 working days), but as we print our products in-house we can be very flexible with our lead times, offering a same / next day service if required on most products.
If you have a specific lead time you are working to, even if it seems unrealistic just get in touch with the sales team to discuss – 01753 871019.
With the exception of very large runs, we digitally print all of our products so we do not work to specific pantone colours. As standard any pantone colours will be converted to CMYK, but if you have a certain colour you need to achieve we are happy to print samples for your customer to chose from.
For our standard overnight deliveries we use a combination of UPS, Tuffnells and local pallet companies, depending on the size of the parcel and the delivery deadline. For larger volume, high value or rush jobs we also use dedicated vans provided by local couriers.
The method for delivery is decided at the point of dispatch (unless agreed at the point of sale), but if your customer has strict rules on how the goods are packed and delivered – for example with distribution / fulfillment houses – then speak to your sales person.
Absolutely! When you order enter in your address but choose ‘Collection’ as a method and let us know in the order notes that you will use a courier for your collection.
There are three main differences between mounting and printing direct to board: quality, finish and price. We latex print our self adhesive vinyl which produces a high quality print, particularly with small images and fine text. UV printing produces a good quality print, but it doesn’t have the same colour gamut or ability for fine detail as latex printing. The print finish with UV is always matt, whereas printed vinyl can be matt or gloss laminated.
Lastly, mounted vinyl is more expensive than printing direct to board because it is a three part process – printing, laminating and mounting – whereas printing direct to board is just one process.
We define a simple cut shape as a square, rectangle, circle or triangle. Anything other than this is a complicated shape.
We have the packing dimensions for a lot of our products on the individual product pages, but for bespoke size products (banners, foamex etc) they will depend on the size you’ve ordered. For banners we always roll on the short edge, so if your banner is 10 metres by 1 metre, the finished length when rolled up will be 1 metre. Flat sheets (eg foamex) will always be the size you ordered plus a few centimetres extra for packing. We will only cut items into separate pieces if we’re asked before production, it’s not something we can do once the job has been completed and packed up. If you’re unsure about the packing dimensions for an item contact us and we can confirm back accurate dimensions to you.
In terms of vehicles, in our experience a long wheel base transit will easily take a roll up to 3m long, it should also fit a 3m x 1.5m at an angle and if you are very creative it can fit a 5m long roll.
We do always recommend you measure your vehicle before collecting to make sure it will definitely fit.